But wait! It gets worse!

A quick recap for those who haven't been following the saga, or who came across this page while searching for something like "Mikomi LCD TV" or "Mikomi LCD2008" or "Argos" or even better, "Argos customer service sucks".

I bought a bunch of stuff from Argos, including a Mikomi 20" LCD TV, and a Sagem freeview box. The freeview box didn't work, and I had to take it back for new one (which amazingly, considering the rest of my story below and here, did work). After a week, though, the TV stopped working - the power switch just wouldn't switch the TV on. So I arranged with Argos to deliver a new one the next Saturday, since I work during the week, even though this would leave me without a TV for an entire week. Then on the Friday, I get a slip under my door saying that they couldn't collect the old TV, since I wasn't home (see my last post for more on just exactly how ridiculous this is). I phoned customer support, and got exactly nowhere. They will not collect over weekends or after hours. But I can't return a 13kg 20" TV to my local store, since I don't have a car. But they didn't care; they have my money, after all.

So today, the Saturday they're supposed to deliver the new TV, it actually arrives at 8:15 in the morning, which was a pleasant surprise. But after unpacking it (and getting yet more polystyrene all over everything in the process), I found that everything on TV is in yellow this morning. The only way to get rid of the yellow is to turn the colour saturation right down so it's practically black and white. Which isn't exactly what I paid for.

So I phoned customer support again. No apologies from them this time; I said I just want my money back. Okay, they said, we just have to collect the two (two! can you believe it!) broken TVs first, then they can organise a refund. But they won't collect during the weekend, I can't be home during the week, I can't return them to my local store... the whole saga all over again.

So now I have two broken TVs; 0 working TVs, and am out the price of 1 TV.

I'm definitely not buying from them again. Ever. No question about that.

But the question now is: do I just go buy a new TV from somewhere else, and then try to get my money back from Argos later? Or should I try to get my money back first? And if I buy a TV from somewhere else, I'll have to pay another delivery fee... and unless they deliver this afternoon, they'll have to deliver next Saturday, which means another week without a TV and another Saturday's plans ruined. And how the @#!@%#@ do I get TWO huge, heavy TVs back to Argos? I can't take a day off work, since I'm pretty busy at the moment; I can't take it to my local store; and, despite their very helpful but somewhat shortsighted suggestion, no, it wouldn't help if they could collect from my place of work since I'd then have to find a way to get two huge, heavy TVs to work. Really, it was bad enough when I had to try to get one back to them; now I've got to get two back to them!

Really, there are two issues here:
1) The Mikomi 20" LCD TV (LCD2008) from Argos sucks, since 2 out of 2 haven't worked;
2) Argos Customer Support sucks

I don't really believe in fate and destiny and all that; but even I'm starting to take a hint. I'd guess I'm not meant to have a TV, broadband, or a bike :'(